Quality
CERTIFIED QUALITY
The company has long identified quality management systems as the most effective tools for improving service quality standards.
The Quality System is operational throughout all company processes and monitors not only performance but also lead times, demonstrating our commitment to continuous improvement and customer satisfaction.
Management and all our human resources are committed to increasing the transparency and resilience of our organizational structure towards our customers, so that they can fully understand the logic and spirit of our decisions, with a view to achieving shared economies and more sustainable business performance.
In short, we have established very specific rules and we respect them.
Our company has certified its Quality Management System in accordance with the international standard UNI EN ISO 9001 since 2002.
Trasporti Musolino aims to become a logistics partner that inspires trust in its corporate clients by offering innovative and sustainable solutions. We are committed to supporting the evolution of the sector, providing the most flexible and customized solutions possible.
The UNI EN ISO 9001 Quality System Certification is a stimulus to rethink management, organizational, and communication dynamics.
In line with these principles, we are committed to sharing our vision and commitments with all stakeholders.
HACCP
In compliance with Legislative Decree 155/97 and EC Regulation 852/2004 regarding food hygiene, we have drawn up a HACCP plan to identify and constantly monitor critical points.
Our vehicles are cleaned and sanitized using products that comply with HACCP standards.
The hygienic conditions of vehicles used for the transport of food goods are systematically monitored through swabs/samples and subsequent microbiological tests.
Traveling personnel are trained and instructed on the procedures to be adopted to ensure the hygiene and safety of transported products and are in possession of appropriate qualification certificates.
The cold chain is maintained and monitored using approved thermorecorders, verified in accordance with current regulations.
Staff are equipped with portable thermometers to monitor temperatures.
All semi-trailers are equipped with remotely controlled temperature sensors.
PRIVACY
Information on the processing of personal data pursuant to EU Regulation 679/2016 (GDPR)
This information notice, provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679, intends to illustrate the purposes and methods by which Trasporti Musolino, as Data Controller, collects and processes the personal data of its employees and collaborators (Data Subjects) within the scope of the ongoing commercial/contractual relationship (in their capacity as Supplier/Customer), in order to ensure correct and transparent use of the data, as necessary for the performance of the services provided.
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Nature of the data processed.
Trasporti Musolino will process personal, tax, and contact information, as well as financial data, as necessary to conduct existing or future commercial/contractual relationships. Providing this data is necessary to execute the relationship/contract; failing to provide it, it will not be possible to provide services and/or initiate commercial/contractual relationships.
Purpose of the processing.
The data is processed for the following purposes:
a) For contract execution: the data will be processed for the execution of the contract/commercial relationship, to enable effective management of financial and commercial relationships, to provide related services, to carry out administrative and operational activities related to the service provided, and to issue administrative, accounting, and tax documents;
b) To fulfill legal obligations: the data will be processed by the Company to fulfill legal obligations of a fiscal and administrative nature related to the execution of the contract/commercial relationship.
Communication.
The Company may disclose certain data to third parties it uses to perform activities related to the provision of the services covered by the contract. Specifically, the data may be disclosed to external companies that provide subcontracting services, logistics services, administrative services, IT, accounting, and consulting services, to parties required by law, to public administrations, insurance companies, credit institutions, and financial institutions with which the Company operates. These parties may process the data as data processors on behalf of the Company or as independent data controllers in compliance with regulatory provisions.
Treatment and storage period.
Your data will be processed only for the time necessary for the purposes set out above.
Below we report the main periods of data use and retention with reference to the various processing purposes:
a) For purposes related to the execution of the contract, the Data will be processed for the entire duration of the contract and as long as obligations or fulfillments related to the execution of the contract exist and will be retained for a period of 10 years following this term exclusively for purposes related to the fulfillment of legal obligations and to allow the Company to defend its rights;
b) For purposes related to the fulfillment of legal obligations, the Data will be processed and stored for as long as the need for processing to fulfill said legal obligations persists.
Treatment methods.
Data processing will be carried out using tools that guarantee security and confidentiality and may be carried out both manually and using automated tools (both computerized and electronic) to store, manage, and transmit the data.
We also inform you that your personal data will be processed in accordance with the procedures set forth in Article 5 of the GDPR, which requires that the data be:
- Processed in a lawful, correct and transparent manner.
- Collected and recorded for specific, explicit, and legitimate purposes.
- Accurate and, where necessary, updated.
- Adequate, relevant, and limited to what is necessary for the purposes of the processing.
- Treated in such a way as to ensure adequate safety.
Dissemination and sharing.
The data will not be disseminated, meaning that it will not be made known to unspecified parties in any way, including by making it available or consulting it.
Our duly authorized employees, as well as external collaborators appointed, where necessary, as data controllers, may have access to the data.
Rights of the interested party.
We inform you that, in accordance with current legislation, you have the following rights:
- request and obtain information regarding the existence of your Data at the Company, the processing carried out and obtaining access to the same (art. 15);
- request and obtain the rectification, updating, modification and/or correction of your Data (art. 16);
- request and obtain the cancellation (art. 17) and/or limitation of the processing (art. 18) of your Data that is not necessary or no longer necessary for the purposes described or after the retention period has elapsed;
Such requests may be addressed to the Company through the contact details indicated below.
Complaints.
The interested party may exercise the right to lodge a complaint with the Supervisory Authority (Guarantor for the Protection of Personal Data).
Data controller.
The Data Controller is: TRASPORTI MUSOLINO SRL - Via Mortara, 62 – 89134 San Gregorio (Reggio Calabria) - Tel. 0965/643063 – Fax 0965/643892-Mail: info@traspotimusolino.it.
DATA PROTECTION OFFICER - RPD/DPO - ART 37
EU Regulation 2016/679
Mail: amministrazione@trasportimusolino.it
ORGANIZATIONAL MODEL 231
In 2019, TM (Trasporti Musolino) adopted an Organization, Management and Control Model in accordance with the provisions of Legislative Decree 231/01 on the administrative responsibility of companies, which ensures fairness and transparency towards stakeholders, guaranteeing its commitment to protecting employees and safeguarding its work activity with the aim of preventing the commission of crimes.
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Communication of adoption Model 231
Legislative Decree 231/2001 highlights how each company is exposed to direct liability for certain crimes committed by senior management, employees, and collaborators, including external collaborators, in the performance of various business activities aimed at obtaining an advantage in their own interest and that of the company: crimes in relations with the public administration, corporate crimes, crimes related to workplace safety and environmental regulations, organized crime, terrorism, computer crimes, crimes against industry and commerce, etc.
To minimize the risk of such crimes being committed, TM has developed a set of procedures and rules of conduct, including the adoption of a Code of Ethics. It has established a Supervisory Body (SB), and implemented a control system with the application of sanctions. The adoption and effective implementation of Model 231 allows the company to benefit from the exemption from liability clause in the event of such crimes being detected.
The document representing the Model is dynamic, as it is sensitive to any regulatory and organizational changes, and shared because its application involves the company population in all phases (development, risk assessment, implementation, training and information).
Model 231 General Part
The Code of Ethics is the document that proposes and establishes the principles of fairness, loyalty, integrity, and transparency in behavior, operating methods, and relationships both within and outside the company, with the aim of improving and enriching corporate decision-making processes and guiding the behavior of its recipients.
Code of Ethics
TM has appointed a specific Supervisory Body (SB) that monitors and verifies the application of the Model and has the power to impose sanctions in the event of violations.
Supervisory Body (SB): Dr. Maria Teresa De Carlo – odv@trasportimusolino.it
Whistleblowing
Whistleblowing is the term used to describe the situation in which an individual spontaneously reports unlawful acts or irregularities within the company to which they belong and which they have witnessed during the exercise of their duties.
How is whistleblowing regulated in Italy?
Legislative Decree No. 24 of March 10, 2023, updates Italian legislation on whistleblowing by implementing Directive (EU) 2019/1937.
Compared to previous regulations, the scope of the entities required to adopt tools and procedures for this type of reporting is expanded, for example to include private companies with fewer than 50 employees that have adopted Model 231, and broader protections for whistleblowers are introduced.
What is the purpose of the Whistleblowing Regulation?
In addition to being a legal requirement, whistleblowing management offers companies the opportunity to minimize the risk of wrongdoing while ensuring maximum transparency and integrity for their internal and external collaborators.
What is reported through whistleblowing?
● Administrative, accounting, civil or criminal offences;
● Illicit conduct relevant pursuant to Legislative Decree 231/2001
● Offences falling within the scope of European Union or national acts, relating to the following areas: public procurement - services, products and financial markets and prevention of money laundering and terrorist financing - product safety and compliance - transport safety - environmental protection - radiation protection and nuclear safety - animal safety, health and welfare - public health - consumer protection - protection of privacy and personal data and security of networks and information systems.
Who can submit whistleblowing reports?
Employees, consultants, collaborators, former employees, customers and suppliers, interns, and shareholders can make a written or oral report according to the methods communicated by the company.
What is meant by whistleblower protection?
The identity of the whistleblower cannot be revealed to persons other than those competent to receive or follow up on reports, with particular attention to the protection of personal data, in compliance with the GDPR.
Prohibition of Retaliation
Any behavior, act, or omission, even attempted or threatened, carried out as a result of the report and/or complaint that directly or indirectly causes or may cause the reporting person unfair harm, such as: dismissal, suspension, demotion, failure to promote, change of duties, transfer, reduction in compensation, demerit notes, negative references, adoption of disciplinary measures, etc.
Whistleblowing Reporting Procedure
The report can be submitted:
- by email to odv@trasportimusolino.it;
- personally, by means of a declaration issued in person, or by hand delivery of the form directly to the Report Manager identified and contactable at the email address odv@trasportimusolino.it;
Whistleblower reporting form
Anyone wishing to report unlawful situations such as corruption, other crimes against public administration, alleged damage to the treasury, or other administrative, accounting, civil, and criminal offenses, including unlawful conduct pursuant to Legislative Decree 231/2001, or violations of organizational and management models of which they have become aware, can use the downloadable form.
The report does not concern personal grievances of the whistleblower or requests pertaining to employment regulations or relationships with superiors or colleagues, for which it is necessary to contact the relevant personnel department.
The report is exempt from access to administrative documents and the general right of civic access provided for by Articles 22 et seq. of Law No. 241 et seq. of August 7, 1990.
To report the violation directly to the ANAC: visit the National Anti-Corruption Authority's website and fill out the reporting form on the dedicated portal.
Whistleblowing - Form for reporting unlawful conduct pursuant to Legislative Decree No. 24/2023 (anticorruzione.it)
